Challenge: As a leading provider of translation services in over 160 countries, the company relied on an extensive network of 10,000+ freelancers. Growth was slowed by cumbersome onboarding, inefficient assignment workflows, and fragmented spreadsheet-based reporting. Internal team members spent hours trying to find workers with the right qualifications. The company also lacked visibility into worker performance and engagement, limiting its ability to scale. Solution: The company used an automated platform to streamline contractor onboarding, organizing, and management. It launched a branded marketing campaign to recruit workers onto the platform and used automated workflows to speed freelancer onboarding. It organized its contractor network into structured talent pools based on skills, locations, and business needs to enable faster deployment. It also centralized assignment, delivery, and payment in a single automated, secure system with accessible reporting. Results: Within a few weeks, hundreds of pre-vetted freelancers were engaged and completing work through the automated onboarding process. Project managers were able to find the right talent in an instant by using 400+ pools of talent, improving productivity. Centralized workflows supported seamless assignment and payment at scale. Improved reporting visibility enabled teams to continuously refine processes and support growth.

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The IT staffing firm connected field service technicians to clients worldwide and relied on 2,200 independent contractors to serve 60 enterprises. With demand growing, it struggled to find reliable IT talent, particularly in smaller geographies. It also faced time-consuming administrative work to onboard and organize contractors, which slowed operations. The company implemented an IT Field Services Marketplace to access thousands of technicians with the right skills, certifications, and performance ratings in the geographies it needed. It used automated workflows to collect certification and license requirements, verify U.S. worker tax IDs, and request background checks. It also used Labor Clouds to group talent by skill set and location, enabling faster matching to incoming work orders. The firm filled more jobs in more locations while improving confidence in technician quality. Dispatch time was reduced from 3–5 days to 1.5 days. Client Net Promoter Score (NPS) increased from 80% to 98%.

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Challenge: A 30-year-old technical services firm was still relying on a manual contractor management process while shifting to a 1099 workforce. It needed a better way to onboard and vet independent contractors and to route work orders efficiently. The company also struggled to ensure accurate, timely payments at scale. Overall, the existing approach was too slow and expensive for the volume of work it handled. Solution: The firm implemented WorkMarket to organize and manage its independent contractor workforce. It used Labor Clouds to pre-vet talent by skills, experience, and location and to give project managers a 360-degree view of worker performance. Automated work assignment documented job details and routed work orders to the right workers, while the mobile app enabled real-time communication and photo uploads for quality control. For payments, invoices were routed and approved and payment processing was automated. Results: With a steady flow of 300–500 work orders per week, the firm made work assignment easier through automation and clearer documentation. Project teams were able to match workers to jobs more quickly using pre-vetted talent pools and performance visibility. Payment processing was streamlined, reducing discrepancies and saving hours of administrative time. The company no longer needed to manually process 300–500 checks each week, improving the experience for both the business and its contractors.

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ClearVision AV’s contractor management process was slow and labor-intensive, with each work order taking over two hours to process. Manual workflows limited how quickly they could dispatch technicians and constrained growth. Finding qualified contractors for specific work orders was also cumbersome. They needed a single system of record for tracking and reporting that could integrate with their existing IT infrastructure. ClearVision implemented automated contractor management workflows and used Labor Clouds to organize pre-vetted contractors by specific skillsets. This approach helped them match technicians to jobs using skills, work order history, and performance ratings. The platform streamlined the work order lifecycle from initial request through assignment, replacing manual spreadsheets and email-based processes. It also integrated with their existing accounting platform to support a single enterprise system for project managers. After the change, work order processing that previously took hours took only minutes. SLA performance reached a 93% on-time arrival and completion rate. The company expanded coverage into secondary and tertiary markets and added more 1099 technicians across the country. Over four years, ClearVision’s services revenue grew 300% overall.

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Quantum Installation (Quantam) faced a surge in growth while managing thousands of independent contractors across multiple sites. Its resource pool was growing, but work orders were increasing even faster. Existing processes to organize and recruit workers were burdensome to maintain. Finalizing worker assignments took an average of 72 hours, which limited the company’s ability to service clients. Quantum implemented automated, end-to-end contractor management workflows to better handle onboarding, dispatching, and payments. The company invited workers directly into Labor Clouds to scale recruiting and organize workers based on client-defined requirements. Contractor onboarding and verification of US tax ID and bank account information were completed through automated workflows. Quantum also integrated the platform with its project management system so work orders could trigger assignment routing and contractor pay. The automation and integration improved speed of service and reduced time to secure and dispatch a worker from 72 hours to mere minutes. Faster dispatching enabled Quantum to take on more jobs and larger projects and to bid more confidently on increasing project volumes. The company also provided workers with greater clarity on project needs, timelines, and work report processing. Internal stress levels decreased as operations became more efficient.

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Source Support operated 24/7 across more than 110 countries with a large network of field engineers. Contractor management processes were manual and cumbersome, which held the company back from scaling efficiently. The team needed to streamline work orders, centralize operations, and deliver faster payments to contractors. Source Support implemented a contractor management platform to automate dispatch workflows and reduce the email-and-phone effort required to identify and assign engineers to work orders. They also set up an approval flow so completed jobs could be routed for instant payment processing. In addition, they used integrations to centralize work order management by passing assignment details from their servicing platform into a single system and relaying updates back. Automation reduced work order-to-dispatch time from 2 hours to 10 minutes and increased capacity to take on more work. With full integration, Source Support realized a 91% reduction in time per dispatch once a field engineer was secured. Expedited payments improved contractor experience, resulting in a 99.5% field engineer satisfaction rating.

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Institutional Real Estate, Inc. (IREI) relied heavily on independent contractors to produce content for the commercial real estate investment community. The company was concerned about regulatory changes affecting how employees and independent contractors were classified. It needed better controls to manage how contractors were engaged, tracked, and paid. IREI also wanted more confidence that its contractor program stayed within compliance thresholds related to payment and hours. IREI implemented a contractor management and payments platform to centralize documentation, engagement tracking, and reporting. The solution enabled reliable, up-to-date internal audits to monitor compliance risk and ensure required worker documentation was captured in one place. It also replaced manual invoicing and paper checks by presetting payment terms by assignment and automating invoice generation. In addition, the platform handled electronic Form 1099-NEC furnishing and filing with the IRS and applicable states. With the new approach, IREI reduced compliance risk and gained peace of mind that workers were properly managed and paid. The company moved away from manual invoice processing, which helped workers get paid more quickly and improved the payment experience. Contractors were able to use flexible payment options such as auto-withdrawal, supporting retention and satisfaction. IREI also reported saving time and money while being able to use more contractors more easily and compliantly.

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Edutech Lab faced dramatic growth and needed to triple its independent contractor base after it had already doubled from 2018 to 2019. The company relied on fractured, manual processes to manage contractors. These manual workflows created confusion and complexity in payments, increased compliance risk during year-end filing, and limited growth beyond the United States. Edutech Lab transitioned from manual contractor management to an automated onboarding and payments system. During onboarding, contractors’ U.S. bank accounts and tax IDs were collected and verified, and workers could not be paid until verification was complete. The company also used bulk payment uploads and API capabilities to generate and submit batch payment files for processing. For compliance, the platform tracked contractor payments and electronically prepared required tax forms based on contractor location, eliminating manual 1099-NEC furnishing and filing. The company reduced manual work by roughly 20% by automating onboarding, payments, and tax processes. Payment operations were improved through batch payment processing and reduced manual errors associated with thousands of monthly payments. Compliance work was streamlined by removing the need to manually furnish and file 1099-NEC forms. Expanded payment options also supported access to a wider, more global contractor pool.

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Automated Systems Design (ASD) was struggling to recruit and onboard qualified talent while meeting SLAs during a high-growth period. Its “1-3-5 Service Methodology” demanded rapid response and delivery: 1 hour to acknowledge requests, 1 day to schedule site visits, 3 days to get a technician onsite, and 5 days to complete work. Manually tracking and routing a high volume of assignments also burdened internal teams. ASD additionally needed fast, flexible payments to keep workers satisfied and reduce administrative load. ASD used an IT Field Service Marketplace to supplement its technician network and find qualified talent as demand increased. The platform centralized worker verification and documentation, including ID and bank account verification plus W9s, certifications, and licenses. ASD organized workers into Labor Clouds to group talent by skill sets for faster identification and routing. It also implemented assignment templates and rules-based routing, plus automated invoicing, expedited payment options, and automated year-end 1099-NEC filing. ASD supported 25% year-over-year growth over the last 4 years by accessing a marketplace of technicians to meet demand. The company aligned operations to its 1-3-5 timelines (1 hour acknowledgment, 1 day scheduling, 3 days technician onsite, 5 days completion) with improved visibility into worker attributes and performance indicators. Assignment templates and automated workflows reduced the burden of managing recurring work at scale. Automated payments and compliance features helped ASD pay quickly while maintaining year-end 1099-NEC processes.

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