A $34.2B energy management company with 135,000 employees faced staffing shortages at two Pennsylvania manufacturing locations. Shipping/Receiving roles required forklift certification, limiting available qualified workers. The gaps created delivery backlogs and increased overtime costs. The company implemented shift management supported by dynamic talent pools and flexible partial shift configurations. Credential tracking helped ensure forklift certification requirements were met. Mobile app access enabled faster participation and scheduling for eligible workers. The implementation achieved full shift coverage for the targeted manufacturing sites. It reduced delivery backlogs and overtime pressure tied to unfilled shifts. The approach was planned for expansion to 10,000+ manufacturing positions across the company.

Skills

Project Details

Innova Solutions (formerly Volt), a $3B staffing firm with approximately 50,000 professionals worldwide, needed a robust, automated way to support thousands of recruiters. They required a scalable approach to personalize messages, provide omnichannel communication, and deliver a better talent experience. Their existing platform was being used for both messaging and automated engagement workflows but needed to be replaced to meet these goals. The team replaced the existing Sense platform in just four-and-a-half months. A custom Chrome extension was deployed to enable ATS-integrated sourcing and outreach directly via Chrome. They implemented automated engagement workflows and enabled recruiters to use personalized templates for bulk communication based on talent pools, skills, and location. Recruiters also used Chat Hub with a primary messaging number plus additional shared lines to manage multiple conversations and switch lines quickly. The rollout supported approximately 700 global recruiters and reached 4,600 customers. The implementation engaged 150,000+ candidates through the messaging solution and sent over 10,500 workflow messages. Chat Hub enabled recruiters to view multiple conversations at once and respond faster, which reduced time-to-fill and improved the user experience. The organization planned to expand to additional recruiters and then deploy the mobile app for all recruiters.

Skills

Project Details

A global hotel chain with 31 brands, 8,194 hotels, and 1.5M+ rooms across 138 countries faced critical staffing gaps. It saw 70% of shifts go underfilled. These shortages created operational strain and made it difficult to reliably staff locations. The organization implemented automated shift posting with real-time filling and pre-vetted talent pools. It used instant candidate notifications and self-service scheduling dashboards to simplify scheduling. It also used text-based engagement to improve worker responsiveness and reduce administrative effort for hiring managers. The deployment achieved a 40% reduction in no-shows through text-based engagement. Hiring managers saw a streamlined administrative burden due to the self-service scheduling experience. The organization supported staffing operations at scale across 31 brands, 8,194 hotels, and 1.5M+ rooms in 138 countries.

Skills

Project Details

A $30B+ global media and entertainment company with 35,000+ employees across 220+ countries faced fragmented systems and disparate contingent labor programs after a merger. Contingent labor programs operated inconsistently across regions. The organization needed a more unified approach to manage multiple worker types and programs at scale. A unified talent management system was implemented to consolidate all worker types, including W2, 1099, and international equivalents. The implementation included automated talent marketing and dynamic talent pool building. An AI-driven referral engine was also deployed, with multi-language support to enable broader regional adoption. The platform managed $170M in combined staff augmentation spend across North America and the UK/Nordics. The system supported operations across a global footprint spanning 220+ countries and territories. Multi-language capability expanded to 6 languages to help support regional use cases.

Skills

Project Details