OnlineJobs.ph

Job board connecting employers with remote Filipino workers and virtual assistants.

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About OnlineJobs.ph

About OnlineJobs.ph

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OnlineJobs.ph is a leading job board connecting employers worldwide with remote workers based in the Philippines. The platform features hundreds of thousands of Filipino professionals across virtual assistance, web development, design, e-commerce, digital marketing, video editing, and bookkeeping. Offers time tracking technology and cost-efficient talent access.

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Confidential: E-commerce Business
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Business Case

Hired 1 Full-Time Filipino Virtual Assistant for Customer Support

E-commerce Business

An e-commerce business needed reliable customer support coverage and wanted work to continue outside its local business hours. The team faced a gap in responsiveness when they were offline. They also wanted a setup that benefited from time zone differences. The business hired a full-time Filipino virtual assistant to handle customer support. This approach leveraged the Philippines time zone to keep tasks moving when the core team was asleep. The assistant supported ongoing customer service needs as part of day-to-day operations. The company gained coverage that effectively extended beyond its local working hours through time zone advantages. Work continued while the team slept, improving continuity of support. The business successfully filled the role with a full-time hire dedicated to customer support.

Key Results
  • 1 full-time virtual assistant hired
  • 24/7 coverage via time zones

Skills

E-commerce
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Customer Support
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Executive Assistance
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Recruiting
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Web Development
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Oct 5, 2024
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