An Estonian-based IT procurement specialist built an online platform to help deliver IT hardware and software across the globe, working with large global brands such as Carlsberg and Coca-Cola. The platform simplified procurement, provided enhanced order management, increased speed of delivery, and saved costs for multinational organizations. The company currently turned over £140m and was growing 30-40% year-on-year. However, the company currently focused purely on procurement, offering no professional or engineering services whatsoever, but wished to expand its revenue channels through professional IT services. As a procurement specialist, they did not have the infrastructure to build out their own professional services offering to install, deploy, or configure the hardware they sold. Itarmi assisted the client in transitioning its offering from purely the delivery of IT hardware to the delivery of both IT hardware and professional IT services. Itarmi was a perfect fit as their engineers were located across the globe and available on-demand to assist in installing and configuring the hardware the distributor sold, or decommissioning the old equipment it was replacing. Unlike the large majority of other IT service providers who also sell IT hardware, Itarmi did not present any conflicts of interest. Two engagement models were implemented: integrating platforms to allow services to be sold at checkout on the online store, and selling via Enterprise Account Directors and sales team. The distributor successfully transitioned from a pure procurement business to offering both IT hardware and professional IT services, creating an additional revenue stream. The company maintained its 30-40% year-on-year growth trajectory while expanding service capabilities. The partnership with Itarmi provided global engineering coverage without requiring infrastructure investment or creating competitive conflicts. The integrated platform approach enabled seamless service sales alongside hardware procurement for their multinational client base including Carlsberg and Coca-Cola.

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A global reseller operating in over 100 countries with $11.5 billion in turnover relied on partners around the globe to deliver services in geographies that its in-house employees could not cover. The company currently had 1200 partners, which created multiple challenges. It was hard to ensure consistently high service levels with so many partners delivering different services worldwide, with varying SLAs, standards of work, documentation, and completion times that could harm customer relationships. A high level of management overhead was required to maintain relationships with over 1000 partners, including contract negotiation and renewal, supplier vetting, and ongoing service management. Additionally, relationships relied heavily on traditional communication methods like email and phone calls to monitor progress, which was resource-consuming. Itarmi's service consolidated the need for many different supply chain partners by providing over 3000 registered engineers located in 167 countries with diverse specialist and generalist skillsets. Itarmi's pricing model was globally standardized and engineers were vetted to a high standard from technical, HR, and English language perspectives. All assignments and projects were undertaken using a standard engagement model leveraging the digital platform to provide automated updates, greater visibility, and service management. Updates such as engineer assignment, arrival, or lateness were sent directly via the platform without traditional communication methods, greatly reducing resources required for coordination. The reseller achieved quality improvement and cost reduction by consolidating their 1200-partner supply chain through Itarmi's access to over 3000 engineers in 167 countries. Management overheads decreased while service levels such as speed, transparency, and flexibility increased. The company gained far more consistent service compared to using multiple different partners, with globally standardized pricing and engagement models. The platform technology improved visibility and reduced the number of resources required to coordinate assignments across their global operations.

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An American cloud computing company that sells hyper-converged infrastructure software, cloud services, and software-defined storage had over 6000 employees and revenue of over $1 billion. The company sold its infrastructure hardware globally which required vendor-level support. However, there were certain countries where this presented challenges, especially in developing nations and emerging markets such as Ecuador, Libya, Iraq, Djibouti, Iceland, and East Timor. These were not their largest markets, so it did not make sense to have their own engineers there, however they still required the ability to provide customer support. Itarmi delivered services in regions that were hard to support for the vendor, meaning that rather than dealing with multiple local partners in different countries, they could rely on one single provider to support these regions. In Ecuador specifically, Itarmi deployed 6 engineers across the major centers available on-site within a 4-hour SLA to support customers' products. As part of the relationship, the vendor assisted engineers in upskilling and certifying for work on their product set, which benefited the vendor, their customers, and the local engineers. The vendor successfully provided customer support in previously challenging markets through a single partner relationship with Itarmi. In Ecuador alone, 6 engineers were made available across major centers with a 4-hour on-site SLA. The skills developed helped local engineers find more work with Itarmi or with local providers going forward. The solution eliminated the need for multiple local partner relationships across different emerging markets while maintaining service quality and availability.

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A UK-based connectivity provider with less than 50 employees aimed to sell to large organizations including multinational giants. The company had traditionally traded in the UK but was increasingly looking to deliver work across Europe and the rest of the world. After taking on a large opportunity for a multinational e-commerce giant involving a 500-site project in EMEA over 3 years, the company faced a challenge: with their relatively low number of employees, delivering at this scale was not possible without partner assistance. The connectivity provider partnered with Itarmi to deliver a bonded 4G solution for each of the customer's distribution centers, providing both pre-ethernet and DR capability. By accessing the Itarmi platform, the connectivity provider could deliver to larger organizations across more diverse geographies without investing in extra headcount or partnering with multiple companies. Rather than sourcing multiple delivery partners across different geographies, they partnered with a single provider for all services. Itarmi's platform created individual assignments for every site, providing a single pane-of-glass view including notifications, documentation, photos, sign-off information, progress reports, calendar scheduling, and billing information. The partnership enabled the connectivity provider to successfully execute the 500-site project across EMEA over 3 years. The company achieved higher levels of quality, service oversight, and accountability compared to working with multiple partners, while also reducing management costs. The platform's comprehensive assignment management for every site improved coordination and visibility across the entire project. The solution allowed the small company to compete and deliver at enterprise scale without significant infrastructure investment.

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A UK-based value-added reseller headquartered in St Albans worked with global multinational organizations including Shell, BMW, Visa, AT&T, NCR, and Commscare. Despite their global client base, their in-house teams were based only in the UK, which prevented them from delivering on-site services at a global scale. The company either had to turn down work or find local supply chain partners, which was costly, time-consuming, and could potentially harm relationships with their end-clients. Itarmi partnered with the reseller to provide engineering services at a global scale using Itarmi's global team of engineers and digital platform. With over 3000 engineers in 167 countries, Itarmi could provide turnaround on assignments across the globe in as little as 4 hours. The platform connected the reseller with engineers at the touch of a button. Itarmi's in-house project and pre-sales teams also worked in partnership with the reseller to assist in accurately scoping complex technology projects for their customer requirements. Working with Itarmi, the reseller delivered over £1m in global service revenue in 2020. The partnership enabled them to deliver projects they couldn't otherwise deliver seamlessly using Itarmi's global team. The 4-hour turnaround time on assignments helped deliver service excellence to their customers. The ability to access Itarmi's global network of engineers meant the reseller could now accept and complete work they previously had to decline or struggle to fulfill through multiple local partners.

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