The customer managed a complex contingent workforce spread across dozens of locations throughout Canada, peaking at more than 1,500 contingent workers per day. Hiring managers used manual spreadsheets, paper timesheets, and emails, which prevented centralized oversight. Headquarters lacked visibility and control across staffing agencies, costs, and worker performance. This contributed to significant no-shows, high temporary worker turnover, and customer satisfaction issues that affected fulfillment goals. The customer implemented a vendor management system to centralize temporary worker and staffing agency data in one place. The platform was rolled out across the organization to standardize how agencies and contractors were managed. It integrated with existing systems so time and expense data could be pulled via API, and timecard data flowed directly into the ERP system. The team used the improved visibility to identify problems and introduced policy and business rule changes supported by compliance tools. After implementation, the customer gained visibility and control over temporary worker hiring and management across all Canadian locations. No-shows dropped from over 30% to under 10%. Turnover improved by 40%. These improvements supported better fulfillment, increased customer satisfaction, and had a major impact on top-line revenue.

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A global consumer products manufacturer with over 70 sites faced major challenges managing its contingent workforce. No-show rates exceeded 35%, causing production delays, lost revenue, and reduced customer satisfaction. The company also struggled with high early turnover, limited visibility into costs, and inconsistent supplier performance. Manual processes added administrative burden and negatively affected time-to-fill. After evaluating multiple vendor management systems, the company implemented a manufacturing-focused solution that supported worker rosters, shift management, and timeclocks. The rollout introduced automated shift communication and real-time replacement to enable proactive backfilling and improve supplier accountability. It also standardized rates through centralized rate management, benchmarking, and a competitive supplier marketplace with “not to exceed” markups. Automated workflows, standardized hiring/onboarding/payroll processes, supplier scorecards, and real-time analytics improved control and transparency, alongside timekeeping integrated with the ATS and finance system. The implementation was completed in under 8 weeks with no fees for implementation, set-up, or training. The company realized 8.9% hard-dollar cost savings, plus 18% additional soft-dollar savings, and a 5.6% rate reduction including a pre-existing contract. Administrative workload fell by 65%, while no-show rates dropped by 80% and early turnover rates dropped by 129%. Shift fulfillment rates increased by 93%, improving workforce reliability across sites.

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A global pharmaceutical manufacturer managed a national contingent workforce across dozens of locations using spreadsheets. This created process chaos and limited control over spend. The organization lacked centralized program oversight across the enterprise. They implemented a vendor management system to centralize the contingent workforce program. The rollout consolidated processes across locations and replaced spreadsheet-based workflows. The system provided centralized oversight to improve governance across the program. Within 45 days, they centralized the entire program with 100% visibility and 100% compliance. They realized 14.7% cost savings. Within six months, spend under management increased from 10% to 95%.

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