ChampsCX
Customer experience platform connecting companies with global multilingual support talent.
Proven Impact
Tonguç Akademi
Tonguç Akademi: 1,000 New Students and 4M TL Revenue with ChampsCX
Tonguç Akademi, Turkey's free education platform founded in 2014, partnered with ChampsCX to revolutionize customer support in education. ChampsCX agents brought in nearly 1,000 new students, generating over 4 million Turkish lira in revenue. The partnership achieved over 60% savings in external costs while enabling round-the-clock student assistance, ensuring seamless and supported educational journeys.
Cimri
Cimri: 5x Revenue Growth and 30% Cost Reduction with ChampsCX
Cimri, Turkey's leading price comparison platform, achieved remarkable results through their ChampsCX partnership. Revenue from newly acquired customers grew 5x, while operational costs were reduced by 30% using ChampsCX agents. The freelance-based model proved that independent agents outperform traditional employees, with ChampsCX agents earning 2x more while also generating 2x more revenue for Cimri. The partnership delivered flexibility, low costs, and access to experienced, communicative professionals for long-term collaboration.
Hepsiburada
Hepsiburada: 5x Team Growth and Improved Customer Satisfaction with ChampsCX
Hepsiburada, Turkey's leading e-commerce platform with 100,000+ merchants and 280M+ products across 30+ categories, partnered with ChampsCX in July 2023. What started as a limited-scope engagement rapidly expanded across both Hepsiburada and Hepsijet projects, with the total team size growing 5x. ChampsCX's people-focused approach, talented workforce, and flexible working models increased operational efficiency and visibly improved customer satisfaction metrics. Hepsiburada views ChampsCX not just as a service provider but as a strategic partner they are growing with.
Aktif Bank
Aktif Bank: Scaling from 25 to 100 Agents with ChampsCX
Aktif Bank, Turkey's largest private investment bank, partnered with ChampsCX starting February 2024 to support customer service operations for their Pasolig business unit. Starting with just 25 ChampsCX agents, they scaled to 100 agents. The partnership significantly improved first-contact resolution rates, reduced training and onboarding time through ChampsCX Academy, and lowered operational training costs. ChampsCX's flexible capacity model enabled Aktif Bank to rapidly scale during peak periods while maintaining service level and average response time KPIs.
About ChampsCX
About ChampsCX
Founded in 2020 by BPO industry expert Mahir TZN as 'the first of its kind in Turkey' gig economy platform for customer experience management. Connects companies with global 'CHAMPERS' talent fluent in over 13 languages across inbound CX, outbound CX, data services, social media management, and shopper research. Serves notable Turkish clients including Aktif Bank, Hepsiburada, and ebebek with AI-driven customer support solutions. Recently rebranded as 'The Flexperience Company' and recognized as finalist in ECCCSA 2023 and Turkish Call Center Awards 2023. Operates from NART PLAZA in Istanbul with additional European presence including Germany operations.
Quick Stats
Verified (HC)
Social Proof
Solution Details
Historical Performance
Tonguç Akademi: 1,000 New Students and 4M TL Revenue with ChampsCX
Tonguç Akademi
Tonguç Akademi, Turkey's free education platform founded in 2014, partnered with ChampsCX to revolutionize customer support in education. ChampsCX agents brought in nearly 1,000 new students, generating over 4 million Turkish lira in revenue. The partnership achieved over 60% savings in external costs while enabling round-the-clock student assistance, ensuring seamless and supported educational journeys.
Project Details
Cimri: 5x Revenue Growth and 30% Cost Reduction with ChampsCX
Cimri
Cimri, Turkey's leading price comparison platform, achieved remarkable results through their ChampsCX partnership. Revenue from newly acquired customers grew 5x, while operational costs were reduced by 30% using ChampsCX agents. The freelance-based model proved that independent agents outperform traditional employees, with ChampsCX agents earning 2x more while also generating 2x more revenue for Cimri. The partnership delivered flexibility, low costs, and access to experienced, communicative professionals for long-term collaboration.
Project Details
Hepsiburada: 5x Team Growth and Improved Customer Satisfaction with ChampsCX
Hepsiburada
Hepsiburada, Turkey's leading e-commerce platform with 100,000+ merchants and 280M+ products across 30+ categories, partnered with ChampsCX in July 2023. What started as a limited-scope engagement rapidly expanded across both Hepsiburada and Hepsijet projects, with the total team size growing 5x. ChampsCX's people-focused approach, talented workforce, and flexible working models increased operational efficiency and visibly improved customer satisfaction metrics. Hepsiburada views ChampsCX not just as a service provider but as a strategic partner they are growing with.
Project Details
Aktif Bank: Scaling from 25 to 100 Agents with ChampsCX
Aktif Bank
Aktif Bank, Turkey's largest private investment bank, partnered with ChampsCX starting February 2024 to support customer service operations for their Pasolig business unit. Starting with just 25 ChampsCX agents, they scaled to 100 agents. The partnership significantly improved first-contact resolution rates, reduced training and onboarding time through ChampsCX Academy, and lowered operational training costs. ChampsCX's flexible capacity model enabled Aktif Bank to rapidly scale during peak periods while maintaining service level and average response time KPIs.
Project Details
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