Champs
Champs offers Flexible Enterprise Management Services, combining global talent, AI-driven insights, and structured delivery to scale customer experience and business operations with speed, accountability, and efficiency for large organizations.
Proven Impact
Tonguç Akademi
Tonguç Akademi: 1,000 New Students and 4M TL Revenue with ChampsCX
Tonguç Akademi, Turkey's free education platform founded in 2014, partnered with ChampsCX to revolutionize customer support in education. ChampsCX agents brought in nearly 1,000 new students, generating over 4 million Turkish lira in revenue. The partnership achieved over 60% savings in external costs while enabling round-the-clock student assistance, ensuring seamless and supported educational journeys.
Cimri
Cimri: 5x Revenue Growth and 30% Cost Reduction with ChampsCX
Cimri, Turkey's leading price comparison platform, achieved remarkable results through their ChampsCX partnership. Revenue from newly acquired customers grew 5x, while operational costs were reduced by 30% using ChampsCX agents. The freelance-based model proved that independent agents outperform traditional employees, with ChampsCX agents earning 2x more while also generating 2x more revenue for Cimri. The partnership delivered flexibility, low costs, and access to experienced, communicative professionals for long-term collaboration.
Hepsiburada
Hepsiburada: 5x Team Growth and Improved Customer Satisfaction with ChampsCX
Hepsiburada, Turkey's leading e-commerce platform with 100,000+ merchants and 280M+ products across 30+ categories, partnered with ChampsCX in July 2023. What started as a limited-scope engagement rapidly expanded across both Hepsiburada and Hepsijet projects, with the total team size growing 5x. ChampsCX's people-focused approach, talented workforce, and flexible working models increased operational efficiency and visibly improved customer satisfaction metrics. Hepsiburada views ChampsCX not just as a service provider but as a strategic partner they are growing with.
Aktif Bank
Aktif Bank: Scaling from 25 to 100 Agents with ChampsCX
Aktif Bank, Turkey's largest private investment bank, partnered with ChampsCX starting February 2024 to support customer service operations for their Pasolig business unit. Starting with just 25 ChampsCX agents, they scaled to 100 agents. The partnership significantly improved first-contact resolution rates, reduced training and onboarding time through ChampsCX Academy, and lowered operational training costs. ChampsCX's flexible capacity model enabled Aktif Bank to rapidly scale during peak periods while maintaining service level and average response time KPIs.
About Champs
About Champs
Champs is a Flexible Enterprise Management Services company that empowers large organizations to rapidly scale their customer experience and business operations. It provides a flexible operating model designed for speed, accountability, and efficiency, while maintaining enterprise-grade governance, performance, and control. The company positions itself as "Beyond outsourcing," offering a structured approach that enables growth and adaptability for enterprises from initial deployment to large-scale operations. Champs integrates global talent with embedded technology and structured delivery, ensuring full SLA ownership and managed solutions. Their Flexible Intelligence approach utilizes AI within operations to continuously analyze performance, workflows, and team activities, delivering real-time visibility and actionable insights. This model, combined with a focus on high-quality workforce management through continuous development and clear performance incentives, aims to achieve consistent, scalable outcomes without the constraints of traditional fixed-cost structures or the fragmentation of talent marketplaces.
Quick Stats
Verified (HC)
Social Proof
Solution Details
Products
Admin Support & Operations
Scalable back-office support that streamlines workflows and reduces operational overhead.
Scalable Back-office
Streamlined Workflows
Reduced Overhead
AI & Advanced Analytics
Flexible Intelligence insights and automation embedded to improve efficiency, quality, and control.
Flexible Intelligence
AI Insights
Automation
Customer Experience
End-to-end CX operations with full SLA ownership, designed to scale with demand.
End-to-end CX
SLA Ownership
Scalable Operations
Data, Trust & Safety
High-precision moderation and data operations with strict governance and compliance.
High-precision Moderation
Data Operations
Strict Governance
Marketing & Branding Services
Integrated marketing execution across content, digital, and campaign operations.
Integrated Marketing
Content Execution
Digital Operations
Recruitment Process Outsourcing (RPO)
Flexible recruitment operations that deliver qualified talent at speed and scale.
Flexible Recruitment
Qualified Talent Delivery
Speed & Scale
Revenue & Growth Operations
Revenue-focused execution across sales and lifecycle, driving measurable business growth.
Revenue-Focused Execution
Sales Lifecycle
Measurable Growth
Historical Performance
Tonguç Akademi: 1,000 New Students and 4M TL Revenue with ChampsCX
Tonguç Akademi
Tonguç Akademi, Turkey's free education platform founded in 2014, partnered with ChampsCX to revolutionize customer support in education. ChampsCX agents brought in nearly 1,000 new students, generating over 4 million Turkish lira in revenue. The partnership achieved over 60% savings in external costs while enabling round-the-clock student assistance, ensuring seamless and supported educational journeys.
Project Details
VerifiedHuman Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Cimri: 5x Revenue Growth and 30% Cost Reduction with ChampsCX
Cimri
Cimri, Turkey's leading price comparison platform, achieved remarkable results through their ChampsCX partnership. Revenue from newly acquired customers grew 5x, while operational costs were reduced by 30% using ChampsCX agents. The freelance-based model proved that independent agents outperform traditional employees, with ChampsCX agents earning 2x more while also generating 2x more revenue for Cimri. The partnership delivered flexibility, low costs, and access to experienced, communicative professionals for long-term collaboration.
Project Details
VerifiedHuman Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Hepsiburada: 5x Team Growth and Improved Customer Satisfaction with ChampsCX
Hepsiburada
Hepsiburada, Turkey's leading e-commerce platform with 100,000+ merchants and 280M+ products across 30+ categories, partnered with ChampsCX in July 2023. What started as a limited-scope engagement rapidly expanded across both Hepsiburada and Hepsijet projects, with the total team size growing 5x. ChampsCX's people-focused approach, talented workforce, and flexible working models increased operational efficiency and visibly improved customer satisfaction metrics. Hepsiburada views ChampsCX not just as a service provider but as a strategic partner they are growing with.
Project Details
VerifiedHuman Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Aktif Bank: Scaling from 25 to 100 Agents with ChampsCX
Aktif Bank
Aktif Bank, Turkey's largest private investment bank, partnered with ChampsCX starting February 2024 to support customer service operations for their Pasolig business unit. Starting with just 25 ChampsCX agents, they scaled to 100 agents. The partnership significantly improved first-contact resolution rates, reduced training and onboarding time through ChampsCX Academy, and lowered operational training costs. ChampsCX's flexible capacity model enabled Aktif Bank to rapidly scale during peak periods while maintaining service level and average response time KPIs.
Project Details
VerifiedHuman Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Other Top Ranked Solutions
On-demand talent and work orchestration for enterprise technology teams
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Safeguard Global provides employer of record (EOR), global payroll, contractor payments, recruitment, entity setup, HR/benefits, and finance/tax/accounting services to help organizations hire and manage teams compliantly
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Deel provides a platform to hire, manage, pay, and equip workers across locations, combining global payroll, HR/HRIS, compliance, and related services like immigration and IT device management.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
